Returns & exchanges
Sometimes what looks perfect online isn't quite right in person. That's why every unworn piece comes with a 30-day exchange guarantee — no questions asked.
Our policy
- 30 days from delivery to request an exchange.
- The piece must be unworn and in original condition with any tags intact.
- Earrings, for hygiene reasons, can only be exchanged if unworn and in their original sealed packaging.
- Cash on delivery charges and return shipping for exchanges are payable by the customer.
How to start an exchange
- Message us on WhatsApp with your order number and what you'd like to change.
- We'll confirm eligibility within a few hours.
- Ship the piece back — we'll send the replacement once we receive it.
Got an item that arrived damaged or faulty? That's on us — message us and we'll sort it out, including any return shipping.
Need help?
Reach out on WhatsApp and we'll take care of you.